MY EXPERIENCE
Roles & Responsibilities - Concurrent
November 2016 - Current
INCHCAPE IT DIRECTOR - BUSINESS DEVELOPMENT (M&A)
Business Development: IT Director for a number of major business acquisitions with total investment in excess of £500m across South America, Central America, Europe and Africa - Successfully led the Information Technology work stream from due diligence through to acquisition and on-boarding. Co-ordinating business and system operations during business transition.
Awarded the Inchcape Group CEO prize 2019 for management and leadership style.
November 2019 - Current
INCHCAPE IT DIRECTOR - TRANSFORMATION
Leading the IT Transformation programme in preparing for a new agile, effective operation.
January 2018 - December 2019
INCHCAPE IT DIRECTOR - CUSTOMER EXPERIENCE (SALESFORCE)
Led the implementation for a global business transformation programme raising customer experience to the next level across Retail and Distribution Channels for a number of major Brand Partners (including BMW, Subaru, Jaguar Land Rover, Toyota and other premium brands) - Technology platform underpinned by Salesforce (Service Cloud, Marketing Cloud, Mulesoft, Customer Analytics).
Invited by Salesforce corporation to be presenter and panelist at both Salesforce World Tour 2019 and Salesforce Future Sales Automotive Event 2018,
March 2012 - January 2019
INCHCAPE GLOBAL PROGRAMME DIRECTOR - ERP DEPLOYMENT
Inchcape using CDK Technologies (design, build, implementation and on-going technical change management).
Led work across the IT community to create the Business Systems framework for the new Digital Omni-Channel Customer Experience strategy, underpinned by the review of the Global CRM strategy.
December 2010 - March 2012
INCHCAPE HEAD OF SAP IMPLEMENTATION & CHANGE MANAGEMENT, DIRECTOR
Promoted to Director Level and appointed Head of SAP Implementation and Change Management. Led a major SAP Implementation in St Petersburg and associated change management.
July 2008 - December 2010
INCHCAPE UK IMPLEMENTATION MANAGER
Recruited to redefine the implementation model and subsequently install the pilot for a Group Wide initiative to drive business growth and enhanced customer experience.
July 1997-July 2008
BMW UK LTD, RETAIL IT & PLANNING MANAGER
Multiple management and leadership roles
2003-2008 Retail IT & Planning Manager. Line management for the team supporting the UK Retail Network
1997-2003 Programme Manager. Leading the major application development project for the construction and launch of International Vehicle sales system
2000 IT leader for launch of new MINI for National Sales company